Empowering businesses to exceed customer expectations
Jesse J. Frye help's small and medium business owners understand how to design a customer experience that is aligned with their business objectives.
Step 1 - Consultation
Let's talk about your goals, and how we can work together to improve your customer experience.
Step 2 - Assessment
We start every engagement with a6-week CX Assessment, this helps lead to better outcomes.
Step 3 - Peace of Mind
Retaining customers and attracting new ones can see a significant increase in revenue and give you peace of mind.
I help professional service-based businesses create a customer-centric culture that drives business growth and customer loyalty.
Who is my ideal customer and how I help.
Every business is unique, which is why I take a customized approach to my (CX) coaching services. I will work closely with your team to understand your business goals, customer needs, and pain points in the customer journey.
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I will work with your team to implement the changes needed to create a customer-centric culture.
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Provides guidance and coaching to employees on best practices for delivering exceptional customer experiences.
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Work with you team to identify pain points in the customer journey and developing solutions to address them.
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I can offer a fresh, unbiased perspective on the customer experience, which can help you identify blind spots and areas for improvement.
Six Pillars of Impactful Customer Experiences (CX)
Jesse uses a unique Customer Experience (CX) model and pillars to drive client engagement.
Resolution
Learn how to turn a poor experience into a great one.
Personalization
Use individualized attention to drive emotional connection.
Trust
Acting with integrity and
engendering trust.
Connection
Understand the customer’s unique circumstances to drive deep rapport.
Expectations
Managing, meeting and exceeding customer expectations.
Reduce Friction
Minimizing customer effort and creating frictionless processes.
CX Coaching
Assessments & Coaching
Speaker/Facilitator
Onsite, Remote, Podcasts
In-Person CX Workshops
Jesse facilitates powerful hands-on workshops that help you identify your unique customer journey, the power of story in your customer experience, and how to identify critical gaps in your existing customer experience.
One to Three Day Client Experience (CX) workshops will help you gain clarity of your unique customer journey.
You will walk away with a clear journey map, messaging framework, and action plan that will yield immediate results.
CX Coaching
A CX Coaching engagement typically starts by analyzing the existing customer experience, identifying pain points and opportunities for improvement. I will then work with the you and your team to develop a comprehensive strategy for improving the customer experience, which may involve changes to service design, customer service processes, or marketing messaging.
1-on-1 CX Coaching - My goal as your coach is to provide guidance, training, and feedback, helping to implement the changes and measure the impact your customers experience.
CX Group Coaching - I will guide the group through a process of identifying pain points in the customer experience, brainstorming solutions, and developing a plan of action for implementing those solution.
Need a Customer Experience (CX) Speaker?
These are just a few samples of the topics Jesse speaks and facilitates around the world.
Mastering Engagement
Don't Let Them Flounder!?
Mind the Gap
Identify Gaps in your Customer Journey
Powerful Story Telling
The Power of Story in Customer Experiences.
Have an upcoming conference or company meeting?
Here's what my clients are saying
Hundreds of business owners, leaders and teams from around the world has experienced Jesse's magic.
"Jesse's out of the box thinking yielded great benefits with our customers. We all loved his facilitation sessions, they were a big hit. His unique perspective is unmatched."
Pramod S. - CEO
Atlanta, Georgia
''It is not an exaggeration to say that Jesse rescued our organization from impending implosion. He improved our Customer Satisfaction scores exponentially."
Susan B. - Manager
Omaha, Nebraska
Meet Jesse J. Frye
Jesse J. Frye captivates his audiences with clear, honest communication and thought-provoking topics. His speeches leave audiences with a new perspective on customer dynamics and engagement. Jesse helps organizations improve customer culture and achieve desired results. Jesse J. Frye's talks & coaching have helped hundreds of companies become more productive, effective, and profitable.
He is a United States Coast Guard Veteran and has worked with companies and leaders in the United States, United Kingdom, Germany, Australia, Canada, India and Tunisa. Jesse's unique super power is being able to see gaps in business processes and helping clients creatively uncover potential solutions.
Entrepreneur, Client Services & Marketing Executive
Startup, Fortune 50, International Experience
2,500+ hours of B2B Coaching Experience
Former College Educator Teaching Business & Marketing
Unbeatable Guarantee
I give you my honest word that, if you give me a chance, you're sure to be given my absolute best work. But If you feel that I fell short in any way, just let me know. I will issue a full and immediate refund -- no hassle, no questions, no ifs, ands, or buts.
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