Jesse J. Frye help's small and medium business owners understand how to design a customer experience that is aligned with their business objectives.
Let's talk about your goals, and how we can work together to improve your customer experience.
We start every engagement with a6-week CX Assessment, this helps lead to better outcomes.
Retaining customers and attracting new ones can see a significant increase in revenue and give you peace of mind.
Every business is unique, which is why I take a customized approach to my (CX) coaching services. I will work closely with your team to understand your business goals, customer needs, and pain points in the customer journey.
I will work with your team to implement the changes needed to create a customer-centric culture.
Provides guidance and coaching to employees on best practices for delivering exceptional customer experiences.
Work with you team to identify pain points in the customer journey and developing solutions to address them.
I can offer a fresh, unbiased perspective on the customer experience, which can help you identify blind spots and areas for improvement.
Jesse uses a unique Customer Experience (CX) model and pillars to drive client engagement.
Learn how to turn a poor experience into a great one.
Use individualized attention to drive emotional connection.
Acting with integrity and
Understand the customer’s unique circumstances to drive deep rapport.
Managing, meeting and exceeding customer expectations.
Minimizing customer effort and creating frictionless processes.
Jesse facilitates powerful hands-on workshops that help you identify your unique customer journey, the power of story in your customer experience, and how to identify critical gaps in your existing customer experience.
One to Three Day Client Experience (CX) workshops will help you gain clarity of your unique customer journey.
You will walk away with a clear journey map, messaging framework, and action plan that will yield immediate results.
A CX Coaching engagement typically starts by analyzing the existing customer experience, identifying pain points and opportunities for improvement. I will then work with the you and your team to develop a comprehensive strategy for improving the customer experience, which may involve changes to service design, customer service processes, or marketing messaging.
1-on-1 CX Coaching - My goal as your coach is to provide guidance, training, and feedback, helping to implement the changes and measure the impact your customers experience.
CX Group Coaching - I will guide the group through a process of identifying pain points in the customer experience, brainstorming solutions, and developing a plan of action for implementing those solution.
These are just a few samples of the topics Jesse speaks and facilitates around the world.
Don't Let Them Flounder!?
Identify Gaps in your Customer Journey
The Power of Story in Customer Experiences.
Hundreds of business owners, leaders and teams from around the world has experienced Jesse's magic.
"Jesse's out of the box thinking yielded great benefits with our customers. We all loved his facilitation sessions, they were a big hit. His unique perspective is unmatched."
Pramod S. - CEO
''It is not an exaggeration to say that Jesse rescued our organization from impending implosion. He improved our Customer Satisfaction scores exponentially."
Susan B. - Manager
Jesse J. Frye captivates his audiences with clear, honest communication and thought-provoking topics. His speeches leave audiences with a new perspective on customer dynamics and engagement. Jesse helps organizations improve customer culture and achieve desired results. Jesse J. Frye's talks & coaching have helped hundreds of companies become more productive, effective, and profitable.
He is a United States Coast Guard Veteran and has worked with companies and leaders in the United States, United Kingdom, Germany, Australia, Canada, India and Tunisa. Jesse's unique super power is being able to see gaps in business processes and helping clients creatively uncover potential solutions.
Entrepreneur, Client Services & Marketing Executive
Startup, Fortune 50, International Experience
2,500+ hours of B2B Coaching Experience
Former College Educator Teaching Business & Marketing
I give you my honest word that, if you give me a chance, you're sure to be given my absolute best work. But If you feel that I fell short in any way, just let me know. I will issue a full and immediate refund -- no hassle, no questions, no ifs, ands, or buts.
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