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Empowering businesses to exceed customer expectations

Jesse J. Frye help's small and medium business owners understand how to design a customer experience that is aligned with their business objectives.

Schedule Consultation

Step 1 - Consultation

Let's talk about your goals, and how we can work together to improve your customer experience. 

Step 2 - Assessment

We start every engagement with a6-week CX Assessment, this helps lead to better outcomes.

Step 3 - Peace of Mind

Retaining customers and attracting new ones can see a significant increase in revenue and give you peace of mind.

I help professional service-based businesses create a customer-centric culture that drives business growth and customer loyalty.

Who is my ideal customer and how I help.

Every business is unique, which is why I take a customized approach to my (CX) coaching services. I will work closely with your team to understand your business goals, customer needs, and pain points in the customer journey.

  • I will work with your team to implement the changes needed to create a customer-centric culture.

  • Provides guidance and coaching to employees on best practices for delivering exceptional customer experiences.

  • Work with you team to identify pain points in the customer journey and developing solutions to address them.

  • I can offer a fresh, unbiased perspective on the customer experience, which can help you identify blind spots and areas for improvement.

Law Firms

Improving the CX can help law firms retain their existing clients. A positive experience can lead to increased loyalty and a higher likelihood of more referrals.

Accounting Firms

Improving the CX can help accounting firms differentiate themselves from their competitors. A better experience can set your firm apart in a crowded marketplace.

Marketing Agencies

I can help you better understand your agency clients' needs, goals, and challenges, so you can build trust and strengthen your relationships with clients.

IT Service Orgs

I can help develop a customer-centric mindset in your business by prioritizing the customer experience, leading to increased customer satisfaction and loyalty.

Six Pillars of Impactful Customer Experiences (CX)

Jesse uses a unique Customer Experience (CX) model and pillars to drive client engagement.



Learn how to turn a poor experience into a great one.



Use individualized attention to drive emotional connection.



Acting with integrity and
engendering trust.



Understand the customer’s unique circumstances to drive deep rapport.



Managing, meeting and exceeding customer expectations.


Reduce Friction

Minimizing customer effort and creating frictionless processes.

Call Me

CX Coaching

Assessments & Coaching



Onsite, Remote, Podcasts


In-Person CX Workshops

Jesse facilitates powerful hands-on workshops that help you identify your unique customer journey, the power of story in your customer experience, and how to identify critical gaps in your existing customer experience. 


  • One to Three Day Client Experience (CX) workshops will help you gain clarity of your unique customer journey.

  • You will walk away with a clear journey map, messaging framework, and action plan that will yield immediate results. 

  • CX Coaching

    A CX Coaching engagement typically starts by analyzing the existing customer experience, identifying pain points and opportunities for improvement. I will then work with the you and your team to develop a comprehensive strategy for improving the customer experience, which may involve changes to service design, customer service processes, or marketing messaging.

  • 1-on-1 CX Coaching - My goal as your coach is to provide guidance, training, and feedback, helping to implement the changes and measure the impact your customers experience.

  • CX Group Coaching - I will guide the group through a process of identifying pain points in the customer experience, brainstorming solutions, and developing a plan of action for implementing those solution. 

  • Schedule Discovery Call

    Need a Customer Experience (CX) Speaker?

    These are just a few samples of the topics Jesse speaks and facilitates around the world.

    Mastering Engagement

    Don't Let Them Flounder!?

    Mind the Gap

    Identify Gaps in your Customer Journey

    Powerful Story Telling

    The Power of Story in Customer Experiences.

    Have an upcoming conference or company meeting?

    Here's what my clients are saying

    Hundreds of business owners, leaders and teams from around the world has experienced Jesse's magic.

    "Jesse's out of the box thinking yielded great benefits with our customers. We all loved his facilitation sessions, they were a big hit. His unique perspective is unmatched."

    Pramod S. - CEO

    Atlanta, Georgia

    ''It is not an exaggeration to say that Jesse rescued our organization from impending implosion. He improved our Customer Satisfaction scores exponentially."

    Susan B. - Manager

    Omaha, Nebraska

    Meet Jesse J. Frye

    Jesse J. Frye captivates his audiences with clear, honest communication and thought-provoking topics. His speeches leave audiences with a new perspective on customer dynamics and engagement. Jesse helps organizations improve customer culture and achieve desired results. Jesse J. Frye's talks & coaching have helped hundreds of companies become more productive, effective, and profitable.

    He is a United States Coast Guard Veteran and has worked with companies and leaders in the United States, United Kingdom, Germany, Australia, Canada, India and Tunisa. Jesse's unique super power is being able to see gaps in business processes and helping clients creatively uncover potential solutions. 

  • Entrepreneur, Client Services & Marketing Executive

  • Startup, Fortune 50, International Experience

  • 2,500+ hours of B2B Coaching Experience

  • Former College Educator Teaching Business & Marketing

  • Jesse-River-Arts

    Unbeatable Guarantee

    I give you my honest word that, if you give me a chance, you're sure to be given my absolute best work. But If you feel that I fell short in any way, just let me know. I will issue a full and immediate refund -- no hassle, no questions, no ifs, ands, or buts.

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