First Time Client Offer
Free Zoom Call So We Can.....
Meet Each Other
We meet and get to know each other a bit
Share
Share your current challenges and here how Gina can help
See if We Fit
We won't know until we meet. And then we'll know pretty quickly.
Big CX Strategy for
Small Businesses
Our CX Strategy Process will help any service based , small business take their client experiences up a notch.
6-WEEK ASSESSMENT
We identify your issues and and gaps in your client experience.
CX PLAN
You'll get maps, plans and recommendations.
ACTION & ADVISEMENT
Build your client experience so you can delighty your clients.
Six Pillars of Impactful Client Experiences (CX)
TheBusinessBlueprint uses a unique Client Experience (CX) model and pillars to drive client engagement
Resolution
Learn how to turn a poor experience into a great one.
Personalization
Use individualized attention to drive emotional connection.
Trust
Acting with integrity and
engendering trust.
Connection
Understand the customer’s unique circumstances to drive deep rapport.
Expectations
Managing, meeting and exceeding customer expectations.
Reduce Friction
Minimizing customer effort and creating frictionless processes.
Let's talk client your experience!
The Numbers Tell The Story
Service based businesses that invest in improving their client's experience have seen, on average, 42% improvement in client retention, 33% improvement in client satisfaction and 32% increase in cross-selling and up-selling. Perhaps the most eye-opening stat: 86% of buyers will pay more for a great client satisfaction. Isn't it time to take your client experience to the next level?
Three Step Process to Take Your Client Experience to The Next Level.
Enhancing the client experience bolsters client loyalty, creates contentment among clients, catalyzes brand loyalty, and encourages cross-selling and up-selling.
How it works:
6-Week CX Assessment with Weekly Meetings
We'll co-create a plan and set goals for your Client Experience
Put your plan into action and see the results
You Can't Afford Not to Improve
Your Client Experience
When it comes to providing clients with the best possible solutions, client experience (CX) is key. Having a solid CX strategy is essential for the success of any organization. A recent State of Small Business survey revealed that nearly half of the participants deemed that focusing on enhancing their client experience and customer loyalty would be the best path to take in order to maximize revenue.
WHAT CLIENTS ARE SAYING
Jesse's understanding of client needs and product ingenuity is a foundation for client experiences that realize their growth potential. We had projects that lost their way, Jesse was truly the compass that led them back on course. His vision and purpose not only transformed our initiatives, he created and empowered new leaders as well.
Carmela F.
Seattle, Washington, USA
Jesse's out of the box thinking yielded great benefits with our teams both onshore and offshore. We all loved his advisement sessions and especially 1:1 advisory sessions were a big hit. Jesse sessions were fun, educational and what I appreciate the most is the customizations to suit our companies unique needs.
Pramod S.
Atlanta, Georgia, USA
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