Empowering businesses to exceed customer expectations
We help small and medium business owners understand how to design a customer experience that is aligned with their business objectives.
STEP 1: Consultation
Let's talk about your goals, and how we can work together to improve your customer experience.
STEP 2: Assessment
We start every engagement with a
6-week CX Assessment, this helps lead to better outcomes.
STEP 3: Peace of Mind
Retaining customers and attracting new ones can see a significant increase in revenue and give you peace of mind.
Are you experiencing any of the following?
Inconsistency
Your customer experience delivery is inconsistent and frustrating.
Decreasing Revenue
Because of a poor customer experience, you are seeing lower revenue.
Pain Points
You need help identifying customer pain points that must be solved.
Unhappy Customers
Your Google reviews and customer satisfaction scores are getting lower
We help professional service-based businesses create a customer-centric culture that drives business growth and customer loyalty.
Who is our ideal customer and how we help.
Every business is unique, which is why we take a customized approach to our (CX) coaching services. We will work closely with your team to understand your business goals, customer needs, and pain points in the customer journey.
-
We will work with your team to implement the changes needed to create a customer-centric culture.
-
Provides guidance and coaching to employees on best practices for delivering exceptional customer experiences.
-
Work with you team to identify pain points in the customer journey and developing solutions to address them.
-
We can offer a fresh, unbiased perspective on the customer experience, which can help you identify blind spots and areas for improvement.
CX Coaching
Assessments & Coaching
Speaker/Facilitator
Onsite, Remote, Podcasts
In-Person CX Workshops
TheBusinessBlueprint CEO, Jesse J. Frye facilitates powerful hands-on workshops that help you identify your unique customer journey, the power of story in your customer experience, and how to identify critical gaps in your existing customer experience.
One to Three Day Client Experience (CX) workshops will help you gain clarity of your unique customer journey.
You will walk away with a clear journey map, messaging framework, and action plan that will yield immediate results.
CX Coaching
A CX Coaching engagement typically starts by analyzing the existing customer experience, identifying pain points and opportunities for improvement. We will then work with the you and your team to develop a comprehensive strategy for improving the customer experience, which may involve changes to service design, customer service processes, or marketing messaging.
1-on-1 CX Coaching - Our goal as your coach is to provide guidance, training, and feedback, helping to implement the changes and measure the impact your customers experience.
CX Group Coaching - We will guide the group through a process of identifying pain points in the customer experience, brainstorming solutions, and developing a plan of action for implementing those solution.
Build a customer-centric business!
We help professional service-based businesses create a customer-centric culture that drives business growth and customer loyalty.
Six Pillars of Impactful Customer Experiences (CX)
TheBusinessBlueprint uses a unique Customer Experience (CX) model and pillars to drive client engagement.
Resolution
Learn how to turn a poor experience into a great one.
Personalization
Use individualized attention to drive emotional connection.
Trust
Acting with integrity and
engendering trust.
Connection
Understand the customer’s unique circumstances to drive deep rapport.
Expectations
Managing, meeting and exceeding customer expectations.
Reduce Friction
Minimizing customer effort and creating frictionless processes.
TheBusinessBlueprint 3-Step Process
Our 3-step process is designed to help business owners and their teams to identify gaps in their current customer experience and design solutions that are aligned with your business objective.
Step 1 - Schedule a Consultation
Let's talk about your goals, and how we can work together to improve your customer experience.
Step 2 - Assessment
We start every engagement with a 6-week CX Assessment, this helps lead to better outcomes.
Step 3: Accelerate Growth & Peace of Mind
Retaining customers and attracting new ones can see a significant increase in revenue and give you peace of mind that you customers are happy.
TheBusinessBlueprint Guarantee
We promise to you, if at any point in the first two weeks you decide you don't like working with us, we will refund 100% of your money, no questions asked. Our goal is to deliver you results. We are on a mission to strengthen 1000 professional service-based businesses around the world and to build customer-centric cultures within those organizations to help them thrive and grow.
Last Updated: 4/2023
Copyright © 2023 TheBusinessBlueprint, LLC. All rights reserved.